Eluviér Legal
Privacy & Cookie Policy
Last updated: May 2026 · Inboxa LLC, trading as ELUVIÉR
This policy explains how Inboxa LLC (trading as ELUVIÉR) collects, uses, and protects your personal data when you visit eluvier.com or make a purchase. We are committed to protecting your privacy in accordance with applicable data protection laws including the EU General Data Protection Regulation (GDPR) and the Serbian Law on Personal Data Protection.
1. Data Controller
| Detail | Information |
|---|---|
| Controller | Inboxa LLC (trading as ELUVIÉR) |
| Address | 30 N Gould St Ste R, Sheridan, WY 82801, USA |
| eluvierofficial@gmail.com |
2. Data We Collect
Information You Provide
- Name and surname
- Email address
- Phone number
- Delivery and billing address
- Order details and purchase history
- Account login credentials (if you create an account)
- Communication history (emails, support requests)
Information Collected Automatically
- IP address and approximate location
- Browser type and device information
- Pages visited, time on site, click behaviour
- Referring website or source
- Cookie identifiers and tracking data (see Cookie section below)
Payment Data
Card payment data is processed by Stripe, Inc. We do not store full card numbers on our servers. Stripe's privacy policy applies to payment processing data.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Contract performance |
| Sending order confirmation and shipping updates | Contract performance |
| Customer support and complaint handling | Contract performance / Legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Improving our website and services | Legitimate interest |
| Sending marketing emails (if consented) | Consent |
| Analytics and performance measurement | Consent (via cookie banner) |
| Legal compliance and record keeping | Legal obligation |
4. Data Sharing
We do not sell your personal data. We share data only with trusted third parties necessary to operate our business:
- Stripe, Inc. — payment processing
- Fulfillment & shipping partners — to package and deliver your order (they receive your name and delivery address)
- Google LLC — analytics (Google Analytics 4)
- Meta Platforms, Inc. — advertising pixel (Meta/Facebook Pixel)
- WooCommerce / WordPress — store and website platform
- Email service providers — transactional and marketing emails
All third parties are contractually required to handle your data securely and in compliance with applicable law.
5. International Transfers
As Inboxa LLC is registered in the United States, your data may be transferred to and processed in the US and other countries outside your own. Where data is transferred to the EU or from the EU, we rely on Standard Contractual Clauses or other appropriate safeguards.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting obligations. Order data is typically retained for 7 years for tax and legal compliance. Marketing consent records are held until you withdraw consent.
7. Your Rights
Depending on your location, you may have the following rights:
- Access — request a copy of the data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data ("right to be forgotten")
- Portability — receive your data in a portable format
- Objection — object to processing based on legitimate interest
- Withdraw consent — withdraw marketing or cookie consent at any time
- Restriction — request we limit processing of your data
To exercise any of these rights, email us at eluvierofficial@gmail.com. We will respond within 30 days.
8. Cookie Policy
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site function correctly, remember your preferences, and collect analytics information.
Cookies We Use
| Cookie Type | Purpose | Provider | Consent Required |
|---|---|---|---|
| Essential / Functional | Cart, session, login, checkout | WooCommerce / WordPress | No |
| Analytics | Page views, traffic sources, behaviour | Google Analytics 4 | Yes |
| Marketing / Pixel | Ad targeting, retargeting, conversions | Meta (Facebook) Pixel | Yes |
| Payment | Fraud prevention, payment security | Stripe | No (functional) |
Managing Cookies
When you first visit eluvier.com, a cookie consent banner will ask for your permission before any non-essential cookies are loaded. You can change your preferences at any time via the cookie settings link in our footer.
You can also manage or delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. The most recent version will always be available on this page with the revision date shown at the top.
10. Contact & Complaints
For privacy-related queries, contact us at eluvierofficial@gmail.com. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in your country.